BÀI QUIZ TIẾNG ANH CHỦ ĐỀ BUSINESS TELEPHONING

When you receive a phone call from a customer

When the receptionist asks if you would like to “take a call”, what does that mean?

When you introduce yourself on phone

When you ask the receptionist to direct your call to someone

When you are asked to forward the call to someone who is not available

Your customer gave you some important information, but you couldn’t hear what they said

When you want to know the caller’s name

When you are informed that you called the wrong department

After politely greeting your partner, you want to get down to business

You want to suggest changing the date of an appointment

After drawing conclusions on the phone, you want to sum up the key points

When you end a call with your business partner