Bài quiz tiếng Anh chủ đề Business telephoning

When you receive a phone call from a customer:

When the receptionist asks if you would like to “take a call”, what does that mean?

When you introduce yourself on phone:

When you ask the receptionist to direct your call to someone:

When you are asked to forward the call to someone who is not available:

Your customer gave you some important information, but you couldn’t hear what they said:

When you want to know the caller’s name:

When you are informed that you called the wrong department:

After politely greeting your partner, you want to get down to business:

You want to suggest changing the date of an appointment: